Pylontech Fidus Plus Pro - 51.2V 16.08kWh - Home Battery
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Warranty
Pylontech manufacturer’s warranty and support in Ukraine
Pylontech provides a 10-year manufacturer’s warranty on qualifying models. The warranty period and the defects covered depend on the model and are set out in Pylontech’s warranty terms.
To make a claim under the manufacturer’s warranty, contact NKON directly at [email protected]. Include your NKON invoice, the product model and serial number, and a short description of the fault. If the device displays an error message, a screenshot can help diagnose the issue.
If your product is defective and Pylontech confirms that the defect is covered by the warranty, NKON will coordinate and arrange the shipment of replacement parts in Ukraine. If Pylontech sends the confirmation to you, please forward it to [email protected]. We will contact you about the next steps. Please wait for our instructions before shipping the product. If the manufacturer is unable to resolve a fault covered by the warranty, NKON will arrange transport to our local depot in Ukraine and send you a replacement.
The manufacturer’s warranty is in addition to your legal rights as a consumer. You can also contact NKON directly at [email protected] to exercise your rights with us as the seller. For further details about coverage, conditions and exclusions, please refer to the official warranty documentation for your product.
Shipping cost to Ukraine: €67.41 (1 item)
If your parcel is lost, damaged or destroyed, we’ll resend or refund. (More)(Less)
If Nova Poshta officially confirms that your parcel was lost, destroyed, or affected by another delivery issue, we will resolve it — either by reshipping your order or issuing a full refund.
The issue must be officially confirmed by Nova Poshta before we can take action.
Sometimes tracking says “Delivery is not possible” or “Not delivered according to manifest”. This is due to problems at Nova Poshta; it is a challenging time for them.
The Pylontech Fidus Battery Plus Pro is a low-voltage battery for home energy storage. The LiFePO4 battery stores approximately 16.1 kWh in a single enclosure and has a nominal voltage of 51.2 V. With a compatible inverter, you can store surplus solar energy during the day and use it later, for example in the evening or when your solar panels produce less power.
Connection and output
The battery communicates with the inverter via CAN or RS485. Pylontech specifies a discharge current of up to 200 A under normal operating conditions. The available power also depends on the inverter, configuration and operating temperature. Before installation, check that the inverter and communication protocol are listed in Pylontech’s current compatibility guide.
Installation and expansion
The IP65 enclosure measures 435 × 240 × 900 mm (width × depth × height). Pylontech describes both floor-standing and wall-mounted installation. If you need more storage later, multiple compatible batteries can be combined in a supported configuration. Check the manual in advance for the connections and system components required.
Key features
- LiFePO4 home battery with approximately 16.1 kWh of storage.
- 51.2 V nominal voltage for low-voltage systems.
- CAN and RS485 communication with compatible inverters.
- IP65 enclosure for installation according to the manufacturer’s instructions.
Pylontech manufacturer’s warranty and support in Ukraine
Pylontech provides a 10-year manufacturer’s warranty on qualifying models. The warranty period and the defects covered depend on the model and are set out in Pylontech’s warranty terms.
To make a claim under the manufacturer’s warranty, contact NKON directly at [email protected]. Include your NKON invoice, the product model and serial number, and a short description of the fault. If the device displays an error message, a screenshot can help diagnose the issue.
If your product is defective and Pylontech confirms that the defect is covered by the warranty, NKON will coordinate and arrange the shipment of replacement parts in Ukraine. If Pylontech sends the confirmation to you, please forward it to [email protected]. We will contact you about the next steps. Please wait for our instructions before shipping the product. If the manufacturer is unable to resolve a fault covered by the warranty, NKON will arrange transport to our local depot in Ukraine and send you a replacement.
The manufacturer’s warranty is in addition to your legal rights as a consumer. You can also contact NKON directly at [email protected] to exercise your rights with us as the seller. For further details about coverage, conditions and exclusions, please refer to the official warranty documentation for your product.