Orders & Returns
Orders, delivery & returns
Practical information about your order, delivery and returning a product. We explain the steps, your consumer rights and how to return batteries safely.
30-day cooling-off period
For eligible online purchases, NKON extends the statutory 14-day period to 30 days.
Clear order information
Check the available payment and delivery options and the final total before placing your order.
Safe battery returns
Contact us before sending a damaged or potentially unsafe lithium battery.
Ordering, payment and delivery
Check the product description, stock information and any stated delivery time before ordering. At checkout, enter the correct delivery address and review the payment methods, available shipping options, applicable VAT, shipping charges and total price. These can depend on the products and destination.
If you pay by bank transfer or another advance-payment method, processing starts after we receive your payment. Keep your order confirmation and order number for questions about your purchase.
We deliver within the agreed period. If no delivery period has been agreed, the statutory default for consumer purchases is delivery within 30 days. Estimated delivery times do not remove your rights if an agreed delivery deadline is missed. If delivery is delayed, contact us so we can investigate and explain your options.
For consumer orders, the risk of loss or transport damage normally remains with NKON until you, or someone you designate other than the carrier, receive the goods. Report missing items, an incorrect delivery or damage as soon as reasonably possible. Photos of the parcel and product can help, but not reporting damage immediately does not automatically remove your statutory rights.
30 days to change your mind
When you buy online as a consumer, you normally have a statutory 14-day right of withdrawal. NKON extends this period to 30 days for eligible purchases. You may withdraw without giving a reason. A consumer is someone buying for purposes outside their trade, business or profession.
The period starts on the day after you, or a person you designate other than the carrier, receive the product. For products from one order delivered separately, it starts after the final product is received; for a product delivered in parts, after the final part.
How to tell us
Send a clear withdrawal statement to [email protected], write to the address below, or use another unequivocal statement. Including your name, order number and the products concerned helps us process your request. You do not need to give a reason or obtain our approval to exercise a valid right of withdrawal.
Send your notification before the cooling-off period expires. We will confirm receipt as soon as possible by email or another durable medium.
Return the goods within 14 days
After notifying us of withdrawal, send the goods back without undue delay and within 14 days. The deadline is met if you dispatch them before those 14 days expire. Keep your proof of dispatch.
Return address:
NKON B.V.
De Huufkes 87
5674 TL Nuenen
The Netherlands
You pay the direct return costs unless we have agreed to pay them or have not correctly informed you beforehand that you must pay them. For goods that cannot normally be returned by post, such as heavy energy systems, consult the return-cost information provided before purchase and contact us to arrange suitable transport. This cost rule concerns withdrawal; a valid statutory guarantee claim is handled free of charge, including necessary transport.
Inspection and packaging
You may inspect and handle the product as reasonably necessary to establish its nature, characteristics and functioning, as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is necessary, where the statutory conditions are met. Opening the packaging does not by itself cancel your right of withdrawal.
Use the original packaging where possible, but original packaging is not a condition for withdrawal or a statutory guarantee claim. Pack the product securely and comply with applicable transport requirements.
Protect terminals against short circuit. Do not send damaged, leaking, swollen, overheated, recalled or otherwise potentially unsafe lithium batteries by ordinary post or air freight. Stop using or charging the product and contact us first for appropriate return or collection instructions. These safety instructions do not limit your statutory rights.
Refunds and exceptions
If you withdraw from the entire purchase, we refund the payments received, including the cost of the least expensive standard outbound delivery option we offered. Any extra cost of an expressly chosen premium delivery option is not refunded. If you return only part of an order, we do not refund delivery costs that would also have been payable for the products you keep.
We refund without undue delay and no later than 14 days after receiving your withdrawal notification. We may withhold the refund until we have received the goods or you have supplied evidence that you sent them back, whichever happens first, unless we offered to collect them ourselves. We use the original payment method unless you expressly agree to another method at no cost to you.
When an exception may apply
The statutory exceptions apply only where their conditions are met. For example, goods genuinely made to your individual specifications or clearly personalised may be excluded. Selecting a standard option does not automatically make a product non-returnable. Solder tabs, individually assembled packs or custom cables are only excluded where the actual product and production process meet the legal criteria and you were properly informed before purchase. See the applicable terms for the complete rules.
Warranty, incorrect deliveries and complaints
A product must meet what you may reasonably expect from it. Dutch statutory conformity rights do not have one fixed expiry period for every product. A manufacturer's or commercial warranty does not replace or restrict those rights.
If a product is defective or does not match your order, contact [email protected] with your order number and a description. Where the statutory conditions are met, necessary investigation, transport, repair or replacement is free. Other remedies, such as a price reduction or cancellation, may apply if a proper solution is not possible. Do not arrange shipment of an unsafe battery without instructions.
For a complaint, contact customer service or write to NKON B.V. at the address above. We normally respond within 14 days; if more time is needed, we will explain the next steps within that period.
Business orders
The consumer cooling-off period does not apply to business purchases. Returns of correctly delivered goods require an agreement with NKON. Contact us before returning a business order; the applicable business terms, quotation and order confirmation govern the arrangements.
Need help with your order?
NKON B.V. · De Huufkes 87, 5674 TL Nuenen, The Netherlands
[email protected] · +31 40 3690600
Read the Terms & Conditions and our VAT information. Your mandatory consumer rights remain unaffected.
Last updated: 21 October 2026.
